Have you got complexity under control? Well, if the answer is ‘yes’ maybe you should think again! To deal with a complex external environment requires first mastering internal complexity.
Here we introduce a new metric – the C2 Score – a metric for internal & external complexity. The objective is not just to measure but to engage with complexity in a new way.
Leaders are typically well-attuned to external complexity. However, the real danger arises when external complexity is met with internal complexity. The result is complexity squared (C2) and it can feel chaotic.
Our data suggests those charged with ‘making things happen’ tend to see up to 20% more complexity than senior leaders. Put another way, leaders often underestimate […]