A major breakthrough in the measurement of performance & potential.
How to measure performance?
What gets measured, gets managed, but how to measure performance? That includes the ‘soft’ stuff of people and culture, as well as the ‘hard’ stuff of targets and strategy-execution.
It is vital to bring objective analysis and external measurement to any questions of performance. However it is not easy.
Research has revealed the surprising complexity of performance within organizations, business units or teams.
Performance is complex – it is not binary. It is highly situational and its causes all to easy miss-attributed and misunderstood.
Issues of performance defy simplistic explanations and cannot be reduced to one or a few factors. Yet, few have given serious thought to the criterion, the number of variables or the data required.
Performance has dimensions that are both ‘hard’ (e.g. strategy, structure & process) and ‘soft’ (e.g. people, leadership & culture). Other dimensions include
Individual and collective
Competitive and collaborative
Technical and functional
Tactical and strategic.