Help Center

Here you will find FAQ answers organized into 4 categories:

General Questions Completing the Analytics What Happens Afterwards?Administrator Questions About Pitstop Analytics

General Questions

1What is it?

Pitstop for Performance™ is an online diagnostic (or series of questions) on your organization, team and strategy. It gathers your perspective on what is working and what (if anything) could be improved in these areas.

Built upon extensive research across 47 markets and 12 industries the diagnostic gathers the data required to provide new insights on the performance and potential of your team, as well as to benchmark against other organization and teams.

2Why am I being asked to complete this?

You are being asked to complete this online diagnostic (or series of questions) in order to get your views (as well as those of the rest of the team) on the organization, team and strategy. Specifically, what you feel is working well and what (if anything) you feel could be improved.

3Is this diagnostic assessing me?

No. The diagnostic is not about rating, or evaluating you. It is about you identifying what you feel is working well and what (if anything) could be improved with the organization, team or strategy.

4How long does it take?

The diagnostic is thorough and extensive so it will take 26 minutes. However compared to the traditional way of gathering this information (e.g. meetings and workshops) it should save you quite a bit of time.

We recommend completing the diagnostic in one sitting, so you might like to get a coffee before you start. You will be finished by the time your coffee cup is empty.

5How will it help me?

The objective is to ensure that you have an opportunity to express your views, as well as those of your colleagues. This means you can shape the priorities and decisions of the organization/team.

Gathering your views using an online tool means a more scientific approach, plus it saves time compared to the traditional approach of workshops, meetings and consultant's reports.

6Is it confidential? Who will see my data?

The online diagnostic is completely confidential. The data (i.e. your views) is encrypted upon entry.

Your responses will be merged with your team to present an overall view.

Your premission is required before your individual data can be accessed by anybody else in your organization.

Completing the Diagnostic

1How long does it take?

We recommend completing the diagnostic in one sitting, so you might like to get a coffee before you start. You will be finished by the time your coffee cup is empty.

2When must it be completed?

- Please complete the diagnostic within one week (5 working days) of receipt of the link.
- Schedule a 26 minute slot in your diary when you can complete the diagnostic without interruption.
- You can complete the diagnostic any time day or night, all you need is a stable internet connection.

3What do I need to do?

- Allocate 26 minutes free of interruptions
- Go online - All you need is a stable internet connection and a web browser with unrestricted web access*.
- Click on the link (or if necessary paste it into your internet browser)
- Start by entering your name and email address
- Give your views by answering the questions (note there are no wrong or right answers)
- Your answers are saved automatically.
- If you have any problems click on the link for support.

*If you are completing the diagnostic from behind a corporate firewall that limits internet browsing check with the network administrator, or simply access the link from home, or elsewhere.

4Can I complete it in stages?

We recommend completing the diagnostic in one sitting. However, should you need to stop midway click 'SAVE' at the bottom of any page. You will receive an email reminder to return later.
If for any reason you get disconnected don't worry - your data will be safe. Email us and we will provide you with a link to continue from where you left off.

5Why can't I access the diagnostic?

If you are having problems please check that you have a stable internet connection and a web browser with unrestricted web access*.

Please copy the link you were sent into your browser again. Take care to ensure that you have copied all of the link details into your internet browser (please note it may be long and can go onto two or more lines).

* Can you see news or other generate internet sites when you are at work? If not then you may be completing the diagnostic from behind a corporate firewall that limits internet browsing. If so, check with the network administrator, or simply access the link from home, or elsewhere.

Corporate firewalls are configured differently from company to company making it difficult to predict whether a simple webpage, such as that of the diagnostic, will be restricted in a particular corporate. It is important to note that you may be able to complete one or more pages of the diagnostic, before losing access due to a web browsing restriction by your corporate firewall.

If you still have problems contact us at support@growthpitstop.com and we will help.

See: What if I go off line midway during the diagnostic?

6What questions are in the diagnostic and how were they chosen?

The questions:
- Are built on 2.5 million pages of research and are constructed to ensure response validity & reliability.
- Explore the areas of that drive performance, including organizational culture, team design and strategy.
- Emerged from a 10 year programme of research. The research behind the diagnostic is published in a series of 6 books.
- Leverage the latest research in Social Psychology, Behavioral Economics, Organizational Design & Business Leadership.

7How to answer the questions?

Please answer the questions candidly – your views are really important. The information you provide is confidential.
The diagnostic is not about rating individuals, but rather your views as to areas of potential within the organization, team and strategy.
If there are questions that you are unsure about, please use your best guess, or express a neutral opinion.
All the questions must be answered. This ensures a detailed and accurate picture.

8Can I complete the diagnostic using my smartphone or tablet?

Yes. The diagnostic can be completed on any internet ready device, such as a smartphone or tablet.
Simply copy the link into the web browser on your device, there is no need to install software or anything else.
The process is the same as interacting with any web page.
It is important to note that you must be online at all times in order to complete the diagnostic.
Please note: due to the limitations of working on a smaller screen completing the diagnostic by mobile can add an extra 5 minutes to completion times.

9What if I go off line midway during the diagnostic?

The diagnostic is continually saving your data in the background. So, if you go offline or get thrown out midway, the data you have entered will not be lost.
Contact us at support@growthpitstop.com and we will provide you with a link that will let you continue from where you left off.
if you lose access, having already entered some data, the likely reason is a loss of internet connection, or (if you are completing it on your organization's network) a web browsing restriction by your corporate firewall. To prevent a re-occurence, we recommend completing the diagnostic from another location (e.g. outside the office). See: Why can't I access the diagnostic?

What Happens Afterwards?

1What if people have not complete it on time?

We will agree a close date for the diagnostic to be completed, so as to ensure that the output is ready on time.
The report will be generated for the due date, with all available responses being included.
The link will remain open for a number of days after the completion date has passed. This affords people who are late an opportunity to have their say. However, we cannot guarantee that late responses will be included in reporting.

2What will the reporting output look like?

The output will combine the views of your team and present it using the acclaimed Pitstop for Performance meta-model. It contains approximately 50 pages. The reporting is designed for ease of interaction and in particular for group discussion / workshop use.

3Will I get to see the results?

Yes, the data will be used as an input to various workshops and group discussions on different aspects of performance within your organization/team.

4Who will see my results?

Your results are confidential. They will be merged with your colleagues to present a composite view. Your personal results will not be shared with anybody (including your manager) without your permission.

5Will there be a workshop to share the data?

Yes, the data will be used to inform various workshops and group discussions on different aspects of performance. Your manager or coach will be able to advise you about these.

Administrator Questions

1Who should be asked to complete the diagnostic?

The diagnostic is designed for team members and stakeholders, so you can invite anybody whose views you consider to be important.

Take care to ensure a sufficient diversity of views. In particular we recommend that you invite people from different functional, role and cultural backgrounds to contribute their views.

Inviting people to participate is a means of building engagement and participation. So, ask people who you want to feel a part of the team, or whose support you may need.

Make sure that the team leader or sponsor completes the diagnostic - their view is essential. Their involvement is also vital to ensuring buy-in and support.

2Are there any technical requirements?

All that is required by users is a stable internet connection and unrestricted web access.
Corporate firewalls are configured differently from company to company and it can be hard to predict whether a simple webpage, such as that of the diagnostic, will be restricted in a particular corporate. So we recommend that you complete the diagnostic from start to finish (from your organizations network) as a test to ensure access.

3Who will provide people with a link to the diagnostic?

We recommend that you email all those that you want to complete the diagnostic with a note that includes the link that you have been provided. You will be provided with sample text for this email invitation.
See Question: What to include in the invitation to complete the diagnostic?

4What to include in the invitation to complete the diagnostic?

Here is some text that you might like to use in the invitation:

Subject: Requests ing Your Views
Hi All
Hope you are well.
I would like to get your views on the potential of our organization, team and strategy. To do this in a way that is fast and efficient we are going to use a online diagnostic questionnaire.<.br> Completing the online diagnostic will take about 26 minutes. To get started simply copy and paste the following link into your browser:
Link goes here…..
Please aim to complete the diagnostic over the next 5 days to ensure that your response gets added to those of the rest of the team.
The information you provide is confidential. The diagnostic is not about rating individuals, but rather our potential as organization and team.
Please answer the questions candidly – your views are really important. If there are questions that you are unsure about, please use your best guess, or express a neutral opinion. It’s recommended that you complete the diagnostic in one sitting.
Thanks in advance for your input. We will share the overall results with you when they are available, but will keep your personal responses private.
Kind Regards
PS: If you have any problems or would like to find out more about the diagnostic tool, the following link might be of interest. https://growthpitstop.com/pages/help-center/

5How to handle any queries or problems experienced by participants?

Fewer than 1 in every 400 people who complete the diagnostic experience a problem.
The number one problem is an unstable internet connection (e.g. on a fast train) or being thrown out of the diagnostic (after completing some of the questions) because of a corporate firewall which restricts web access
.
See: Are there any technical requirements?
If a user does experience a problem please forward the details to support@growthpitstop.com and we will help them.

6What if people have not completed on time?

We will agree a close date for the diagnostic to be completed, so as to ensure that the output is ready for any planned workshops or meetings.
The report will be generated as per the schedule, with all available responses being included.
The link will remain open for a number of days after the completion date has passed. This affords people who are late an opportunity to have their say. However, we cannot guarantee that late responses will be included.

7What will the reporting output look like?

The output will combine the views of your team and present it using the acclaimed Pitstop for Performance™ meta-model. It contains approximately 50 pages.
The reporting is designed for ease of interaction and in particular for group discussion / workshop use.

8When will I get to see the results of the diagnostic?

Your Pitstop coach will discuss with you when you will access the report and how it will be used with your team.
While he or she is likely to arrange a session to go through the data with you, the data will be used as an input to various workshops and group discussions on different aspects of performance.

9How will the results of the diagnostic be used?

The data generated from the diagnostic will be used in 3 ways; sessions with your coach, group discussions and team pitstops.
The objective is not just to share the data, but to generate an insightful dialog about the performance of your team.
The data will enable you to identify and tackle performance losses & gains of 7-25% across your people and team(s).

10Should the diagnostic be completed by new hires?

New hires can bring a fresh perspective which is well worth capturing. However, managers typically find that unless new hires have been with the company for at least 4 weeks they will struggle to answer many of the more detailed questions in the diagnostic. Exceptions include where the new person has had previous experience with the company working as a contractor, or perhaps employed by a customer/supplier.

Pitstop Analytics Explained

1What is the science behind this diagnostic?

The diagnostic is based on 2.5 million pages of research and has been developed in use with over 3,500 leaders in teams from leading organizations, including divisions of; GE, Pfizer, BT and ARUP,

The research underpinning the diagnostic (and related model of performance) has been the subject of a series of 6 books and has received acclaim from leading academics (e.g. Harvard).

2Is this suited to my business/industry?

The diagnostic has been used by teams in some of the world's leading organizations across 47 markets and 12 industries, including: • IT software, hardware and cloud computing • Banking and Financial Services • Telecommunications • Professional Services • Medical Devices • Chemicals & Pharmaceuticals • Retail • Food & Catering • Distribution & Transport • Education & Training • Non-Profit

3Is it a survey or assessment?

No. It is Predictive Performance Analytics - the data captured online is processed by an algorithm and visualized using predictive modelling so as to pinpoint performance losses and gains at an organizational, business unit/department, team and individual level.

4How is it different to other assessments (e.g. Myers Briggs)?

Here are 5 differences with the Pitstop Analytics:
1. Examines performance rather than personality, specifically identifying the source of performance losses within an organization or team and how they can be transformed into gains of 7-25%.
2. Employs an algorithm to spot trends in the data and advanced data visualization tools not just to map performance, but to model and predict it.
3.The Pitstop Analytics is built on systems thinking thereby recognizing that personality is one of many factors that drive performance. It looks beyond people and events to identify the systemic or underlying causes of under-performance.
4.The Pitstop Analytics merges business with psychology - it is multi-disciplinary integrating the latest research in the fields of social psychology and behavioral economics, as well as organizational design and strategy.
5. Captures data at an organization, business unit/department and team, as well as an individual level.